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Walter Haverfield Careers

Practice Support Manager

Staff Positions
Posted 2 months ago

The Practice Support Manager provides day-to-day management of firm-wide legal assistant and paralegal staff, including but not limited to work allocation, productivity and service delivery, hiring, training/professional development, and other personnel and administrative matters, in support of the Firm’s legal practice groups.

Responsibilities include but are not limited to:

  • Monitoring and managing work allocation, including directing requests for legal assistant and paralegal services, matters and assignments as needed, to ensure effectiveness
  • Monitoring and reviewing departmental productivity and identifying new opportunities to expand legal assistant and paralegal services across the firm
  • Managing the professional development of legal assistant and paralegal staff, including identifying new training opportunities, creating training materials and tracking professional development of individual legal assistants
  • Monitoring and reviewing work product to ensure adherence to best practices
  • Providing work performance feedback to staff throughout the year and assisting with the coordination of performance evaluations
  • Approving legal assistant and paralegal overtime
  • Monitoring the workload of legal assistants to ensure that the work is evenly distributed for maximum efficiency and productivity
  • Assisting with legal assistant and paralegal recruitment and exit processes, including reviewing resumes, interviewing prospective candidates, onboarding as well as conducting exit interviews
  • Handling employee relationship issues and escalating, as appropriate
  • Interacting frequently with practice group heads and attorneys at all levels

Skills & Competencies:

  • Demonstrates conflict resolution skills.  Ability to coach and mentor.  Team building and training skills.  Fosters communication and cooperation among those managed
  • Ability to establish credibility with attorneys and executive management
  • Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
  • Strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills

Qualifications & Prior Experience:

  • Bachelor’s degree in Business Administration, or related field required
  • Minimum 10 years of Legal Assistant or Paralegal experience; including previous supervisory experience
  • Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook

Please send your resume to with the job title in the subject to respond to this position.