The Practice Support Manager provides day-to-day management of firm-wide legal assistant and paralegal staff, including but not limited to work allocation, productivity and service delivery, hiring, training/professional development, and other personnel and administrative matters, in support of the Firm’s legal practice groups.
Responsibilities include but are not limited to:
- Monitoring and managing work allocation, including directing requests for legal assistant and paralegal services, matters and assignments as needed, to ensure effectiveness
- Monitoring and reviewing departmental productivity and identifying new opportunities to expand legal assistant and paralegal services across the firm
- Managing the professional development of legal assistant and paralegal staff, including identifying new training opportunities, creating training materials and tracking professional development of individual legal assistants
- Monitoring and reviewing work product to ensure adherence to best practices
- Providing work performance feedback to staff throughout the year and assisting with the coordination of performance evaluations
- Approving legal assistant and paralegal overtime
- Monitoring the workload of legal assistants to ensure that the work is evenly distributed for maximum efficiency and productivity
- Assisting with legal assistant and paralegal recruitment and exit processes, including reviewing resumes, interviewing prospective candidates, onboarding as well as conducting exit interviews
- Handling employee relationship issues and escalating, as appropriate
- Interacting frequently with practice group heads and attorneys at all levels
Skills & Competencies:
- Demonstrates conflict resolution skills. Ability to coach and mentor. Team building and training skills. Fosters communication and cooperation among those managed
- Ability to establish credibility with attorneys and executive management
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
- Strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
Qualifications & Prior Experience:
- Bachelor’s degree in Business Administration, or related field required
- Minimum 10 years of Legal Assistant or Paralegal experience; including previous supervisory experience
- Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook
Please send your resume to hiring@walterhav.com with the job title in the subject to respond to this position.
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